Our Mission is to provide exceptional health and wellness services with friendliness and compassion and we devote most of our time and resources to helping people get better. When we help people get better we’re not only helping the sick become well but we help the healthy learn how to get healthier.
This next week we have an opportunity to help our organization get better. Beginning Monday, September 12, GVMH will host a site visit for a team of examiners from the Excellence in Missouri Foundation as a result of our most recent Missouri Quality Award application.
GVMH submitted its first Missouri Quality Award application in 1999 and we’ve continued to participate for the past 17 years. Although the process involves the word “Award” the value is in the feedback we receive from our application and the value of the feedback is increased by a site visit.
The application we submit is 50 pages and is a response to the criteria for performance excellence based on the Malcolm Baldrige National Quality Award Criteria. The feedback we receive as a result of the application and site visit will provide us actionable feedback to help us grow and improve as an organization.
While on-site, examiners will look at our approach, deployment, learning and integration for processes we use in the areas of leadership, strategic planning, customer focus, knowledge management, workforce focus, process improvement and results of our activities relative to our five pillars – people, service, quality, finance and growth.
Examiners will be meeting with hospital personnel to better understand the information we submitted in the application and examiners will be traveling throughout the organization in hopes of talking with as many staff as possible to validate that we do what we say we do.
We help people get better everyday, our participation in the Missouri Quality Award process provides us feedback to get better as an organization. The better we are as an organization the better we can help those we serve.
I’m excited for the site visit and I hope you are as well. If you have an opportunity to visit with one of the examiners tell your story with pride because at GVMH we have a lot to be proud of!