Great Customer Service is not an Accident

FANS Customer Service Graduation Jun 15

Great customer service is not an accident and we know GVMH’s Food and Nutrition Services (FANS) provides great customer service.  The department has been recognized nationally for sustained superior patient satisfaction and has patient satisfaction scores at the 97th percentile nationally which means only 3% of hospital food services in the country do it better – that’s elite company!

Our FANS staff get formal training on customer service and once they complete formal training they undergo a rigorous review process.  If they complete training and pass a test they get to participate in Customer Service Graduation and they are awarded a new cap to signify their status as Customer Service Champions.

Here’s a picture of our most recent graduates.  Congratulations to each of them.

From left to right:  Anthony Velazquez(Executive Chef), Amy Burns(CSA Graduate), Joshua Hess(CSA Graduate), Barbie Lasswell(CSA Graduate), Pam Hawkins(Supervisor), Karen Elmer (Production Manager), Cynthia Brouk(Director)

 

 

About Craig Thompson

I am a young professional with two great sons, and I work in the healthcare setting. I am employed in hospital administration and serve as Chief Operating Officer at Golden Valley Memorial Healthcare in Clinton, Missouri. These are challenging and exciting times in healthcare and my blog will focus on healthcare, raising boys or being raised by boys, and living in mid America.
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