LDI Update 2

DM&A Coach Kathy Stephens shared a few words of wisdom.  People join companies and leave managers. Communication is the “soul” of customer service.

3 Cultural Transformation Steps

  1. Standards and accountability
  2. Communication
  3. Emotional Intelligence

About Craig Thompson

I am a young professional with two great sons, and I work in the healthcare setting. I am employed in hospital administration and serve as Chief Executive Officer at Golden Valley Memorial Healthcare in Clinton, Missouri. At GVMH we care for our families, friends and neighbors. We're committed to providing the safest, friendliest and most compassionate care to all we serve.
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