Someone recently shared a story with me about a comment they heard in a local business. In this story the comment wasn’t made at GVMH though I’m sure it has been, I’ve been guilty of it myself.
The story goes like this; a man walks into a business on a Monday morning and the person working says to him “How was your weekend?”. The man replies, “it was good, how about yours?”….stick with me this is where it gets interesting. The person working said “Not long enough”.
When telling me the story the man looked at me and said “can you believe that”. The first thought that crossed my mind was , yes, there are times I wish the weekend was longer but fortunately before I could say that out loud the man shared some really good advice.
He said when a customer is patronizing a business the customer is top priority. He went on to say employees of the business should never suggest they’d rather be doing anything other than taking care of the customer and in the case of this story the employee was suggesting they’d rather be doing something other than helping the customer. We all use clichés and I’m sure the person working didn’t really mean they would rather not be assisting the customer but the man did make a great point.
His story got me to thinking about some other things that we should avoid saying in front of customers, here are a few I came up with and again – I’m guilty:
I’m ready for the weekend. I’m ready for this day to be over. Only a few more hours left. Woo hoo it’s Friday!
I bet you can come up with a few more….
Our customers are the reason we exist, without customers we don’t have jobs so we owe our customers our full and undivided attention and they should always believe they are important and have our full and undivided attention.