The Joint Commission visited GVMH for three days this week for our tri-annual accreditation survey. The purpose of the visit is to ensure we are doing everything we need to do to provide safe, effective and quality care.
Anytime TJC visits the anxiety level rises. I would relate it to getting up in front of a large audience to speak or going on a first date. You want to impress and you want to avoid saying the wrong thing so nerves come into play.
There were as many as 5 surveyors on-site during the process and my job was to escort the physician surveyor over the course of the survey. Time and again I was reminded how great GVMH staff are and what great care they provide.
The survey process verifies we are doing all of the things we are supposed to be doing from a regulatory and legal standpoint and it provides us the opportunity to learn from clinicians and engineers who visit hundreds of hospitals from across the country in a years time. The survey process and feedback we get from participation will provide us insight on how modify current practices and implement new practices to help us be even better.
I want to extend a personal thank you to all staff for helping GVMH shine in our moment in the spotlight. Hundreds of staff interacted with the surveyors while they were here but all staff play a critical role in our provision of great care and service.
The survey process is valuable but I’m glad it’s over and even more happy it only happens once very three years!