I was walking down the front hallway of the hospital earlier in the week when I stumbled across Jessie Goodbrake and Kelly Lasswell from Marketing rearranging the trophy case.
GVMH just received an award from The Joint Commission for being a Top Performer in Key Quality Measures. Jessie and Kelly were struggling to rearrange trophies and plaques in the case to make enough room for the newest award. We need a bigger trophy case and that’s a good problem.
Awards are great but they don’t happen by accident. Awards are the result of good performance and good performance is the result of good processes. As an organization GVMH has positioned itself well to be both competitive and sustainable in an uncertain market. Health care is transforming across the country and many hospitals are struggling.
At GVMH we stay focused on the right things – patients, providers and staff. Our mission statement includes the words “friendliness and compassion”. Whether you’re a patient, provider or staff both friendliness and compassion are important. Patients deserve compassionate care from friendly people. Providers and staff want to work in a compassionate environment alongside friendly people.
Friendliness and compassion go a long way towards creating a great environment but great care requires more. Great care is a result of great processes. A focus on safety and process improvement helps to assure we don’t grow complacent. No matter how well we think we’re performing we look outside of our four walls to identify other top performers to see how we measure up and you can be sure that other top performers look to GVMH as a benchmark.
If any decision we make is in the best interest of a patient then we know we will never make a wrong decision. If we never accept being good enough then we will always get better. We’re not perfect but we want to be and the first step to being great is being better tomorrow than today.
Anyone can be great once, being consistently great is hard. Thanks to the commitment of staff and providers at GVMH we are positioned to be great for the long run – our patients and community deserve nothing less.