Worth Sharing

compliment

Here’s a copy of a letter I recently received.

Craig,

Our family visited GVMH several times in August. The first time was an ER visit due to our two year old foster son’s asthma attack. We had never experienced a child having breathing difficulties like this and the GVMH staff were very helpful. As soon as we arrived, we were taken back to the ER rooms so that David could be assessed. As he was being assessed, treated, and released, the communication with all staff was excellent. Once David was breathing well again, we were on our way home with very little wait time between treatments and exit surveys.

Unfortunately, David began to have difficulties breathing again when we arrived at home so we made our second trip to the ER that same night. Again, we received very excellent care. After the breathing treatments, we were provided an inhaler with an extended breathing chamber so that David could have better breathing treatments at home. The doctor also contacted Apria to get a nebulizer for us to have at home so that we could do any breathing treatments with David at the first sign of labored breathing. Since this was the weekend, the nebulizer would not be available until Monday, so we were told that if David continued to have breathing difficulties, we may have to be transferred to Children’s Mercy Hospital. We were disappointed in this and asked why he could not be admitted to GVMH. It was explained to us that there was no pediatrician available to admit young children so pediatric patients were not admitted at this time. We are thrilled that GVMH now has a pediatrician so that we now have the option to remain in Clinton if we would ever need those services.

Also in August, we had another foster child slip and fall after her nighttime bath. Since she had her arms wrapped up in her towel, she fell directly on the tile floor on her chin. Stitches looked imminent. The wait time was not too bad and, again, the communication and service among the ER staff was tremendous. Fortunately, her chin could be “glued” and little Ariel was treated in such a kind and caring manner that she did not feel scared at all.

The last time we visited GVMH was when my daughter had her baby. I was the one who drove her to GVMH and was with her during her entire stay. To say we were thrilled with the entire experience at GVMH would be an understatement. All staff went above and beyond in their care and treatment of Jessie and baby Kylee. Our nurse even called in Ryan when Jessie finally requested an epidural. Ryan was not on call, but was one who we knew would be a great fit for a young expectant mother. On all surveys, we have named the names of the nurses and doctors who showed Jessie such superior treatment.

Craig, my husband and I have five children. We have visited several hospitals through deliveries, broken arm, dislocated elbow, stitches, etc. GVMH by far exceeded the other hospitals we have visited in the areas of communication, customer care, and professionalism. GVMH is really big stuff in a small town. I am sure that you are proud to be a part of such an excellent facility!

Sincerely,

Jamie

About Craig Thompson

I am a young professional with two great sons, and I work in the healthcare setting. I am employed in hospital administration and serve as Chief Operating Officer at Golden Valley Memorial Healthcare in Clinton, Missouri. These are challenging and exciting times in healthcare and my blog will focus on healthcare, raising boys or being raised by boys, and living in mid America.
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