The average length of stay in our hospital is around 3.5 days. When you think about it it’s not very long. Many staff work 12 hour shifts so a patient’s length of stay is about the same as a typical work week for many staff because a 12 hour schedule often means the staff member is working 3 days per week.
A typical week for staff is anything but that for the patient who’s in the hospital for 3 days. Those 3 days often represent a life-changing event for the patient. What becomes routine to us is just the opposite for our patients.
CMS surveys patients about their perception of the care they receive while in the hospital and on many of the questions the patient has four options of a response: Always, Sometimes, Rarely or Never. Those words were chosen as responses very carefully.
If you’re a patient in the hospital do you want your caregivers to provide you the best possible service SOMETIMES? I’m going to stay away from Rarely or Never because that answer is easy.
We all have “off” days and some weeks at work are better than others but for a patient there’s no good week to be in a hospital. Hospital stays are short and patients are anxious and confused. It’s important that we are sensitive and empathetic and it’s more important that we ALWAYS provide the care our patients deserve.
We provide care every day and we do it well, we get to hone our skills day after day and we work to be better every day. A day in the life of a caregiver is different than the life they are caring for today. Our patients don’t pull into our parking lot every day like we do, they pull in when they need care. It’s important that we ALWAYS provide the best possible care to our patients, after all, if you or your loved one needed care wouldn’t you want it to be ALWAYS great as opposed to SOMETIMES great?