Sustained Superior Patient Satisfaction

Sustained Superior Patient Satisfaction – boy that’s a mouthful to say which is why it’s a fitting award for the Food and Nutrition Services (FANS) Department at GVMH.

Last week Cynthia Brouk, Director Food and Nutrition Services, and Anthony Velazquez, Executive Chef, traveled to San Diego to accept the national award at the 2014 Good to Best Conference.

GVMH’s FANS Department has consistently achieved patient satisfaction above the 90th percentile nationally for the past couple of years.  The high level of satisfaction is related to our hotel style room service, excellent food quality, friendly staff and ongoing and relentless commitment to excellence.

I’m extremely proud of our FANS Department, they set a high bar for the rest of us to try to achieve.  Congratulations to each and every FANS Department Member for their accomplishment.

Here are a few pictures from the award ceremony:

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About Craig Thompson

I am a young professional with two great sons, and I work in the healthcare setting. I am employed in hospital administration and serve as Chief Operating Officer at Golden Valley Memorial Healthcare in Clinton, Missouri. These are challenging and exciting times in healthcare and my blog will focus on healthcare, raising boys or being raised by boys, and living in mid America.
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