Calming fears and reducing anxiety are two of the most important things we do as health care providers.
Think about this situation: You see your doctor for an annual physical and as a part of the exam she performs a breast exam and feels a lump. She schedules you for a screening mammogram. The results of the mammogram show something suspicious and recommend that you come back for a diagnostic mammogram.
You schedule your follow-up mammogram as soon as possible and your schedule allows you to have the service performed three days from now. Jump ahead two days and you receive a call informing you that your mammogram needs to be delayed for four more days because an emergency biopsy has been scheduled in your original time slot.
How would you feel?
You’d feel anxious. You’re worried, you want answers, you don’t want to wait another weekend. Four days are forever when you’re worried.
Fortunately for you we have people like Bridgette Simmons working at GVMH. Bridgette is one of our Mammography Techs and this very scenario presented itself. Bridgette knew the patient was anxious and didn’t want to wait so Bridgette took it upon herself to come in early and perform the patient’s exam at 7:00 a.m. on the day it was originally scheduled. The patient was seen and the emergency biopsy was performed, everyone involved got great care and even better service.
Calming fears and reducing anxiety, Bridgette gets it and she did just that!