Healthcare.gov – Out Of Order

Did you know you can clean up an oil spill the same way you can fix a broken website?

The web site Healthcare.gov which was established by the federal government to allow people to sign up for the health care exchanges that are supposed to make insurance more affordable and accessible.  The problem is the website is out-of-order.  One of the solutions to repair the site has been to bring in outside experts in a move labeled a “tech surge” to try to assist in fixing the website problems which was the same approach the government used to address the Gulf Oil Spill.

It’s been three years since the Affordable Care Act became law and any large roll out is going to have problems but you’d think the problems with Healthcare.gov wouldn’t be quite this bad. 

There are problems — major ones — with Healthcare.gov. While initial difficulties in logging in appear to be easing, tech experts say the use of multiple contractors to develop different aspects of the system appears to have resulted in a lack of compatibility between the different components.  A former member of President Obama’s technology team said Healthcare.gov was created by a “sloppy” team of contractors who were selected through a flawed federal procurement process.  It was reported in early October that signs of flaws on the website were apparent from the day it went online, including the use of placeholder text in the site’s code.  The Washington Post reported that a trial run of Healthcare.gov days before its launch crashed the site with a just a few hundred users online.

To me it appears there’s no website problem at all but there is a planning problem.  As I said earlier, the government had 3 years to plan for the roll out of the website.  I’m not a computer programmer but I’d think Google or Amazon could get a site up and running in three months let alone three years.  Haste may have also played a part in the current problems. We wouldn’t operate on a patient if we didn’t believe he or she would live through the procedure.  It’s difficult to understand why the government would open the website after it failed from just a couple hundred users let alone the millions they’re hoping will use it.

Healthcare.gov – using healthcare and gov in the same sentence is really an oxymoron.

About Craig Thompson

I am a young professional with two great sons, and I work in the healthcare setting. I am employed in hospital administration and serve as Chief Operating Officer at Golden Valley Memorial Healthcare in Clinton, Missouri. These are challenging and exciting times in healthcare and my blog will focus on healthcare, raising boys or being raised by boys, and living in mid America.
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