Values are more caught than taught

Here’s a lesson to live by: Values are more caught than taught.

Think about that for a minute.  Whether on the job or at home what you do sends a clearer message then what you say you’ll do.

We are spending a lot of time rolling out Behaviors of Excellence to staff at GVMH and the Behaviors of Excellence are designed to set clear expectations for staff.  The Behaviors of Excellence cover four areas 1) Professionalism  2) Commitment to GVMH Team  3) Commitment to Customers/Community  4) Communication.  Each area details very specific expectations and I won’t take the time to type all 55 bullet points but I will get to my point.

My point is this.  All staff are being asked to commit to the Behaviors of Excellence by signing a commitment form.  I signed mine and gave it to my supervisor and by signing the commitment I have acknowledged that I plan to follow the behaviors but my commitment has to go a lot further than a piece of paper.

I have to be a role model.  I take my responsibility and role within the organization seriously and I have a responsibility to live the standards every day.  I’m asking you to hold me accountable.  I will do my best to follow the standards and I don’t believe I will have any trouble but if you ever feel like I am not role modeling the Behaviors of Excellence please feel free to call me on it.

The same is true for the rest of the Senior Leaders.  If you believe any of the Senior Leaders at GVMH are not role modeling the Behaviors of Excellence, let them know.  If you’re not comfortable holding them to task, let me know and I will remind them that values are more caught than taught and if we expect staff to live the Behaviors of Excellence we must set the standard!

About Craig Thompson

I am a young professional with two great sons, and I work in the healthcare setting. I am employed in hospital administration and serve as Chief Operating Officer at Golden Valley Memorial Healthcare in Clinton, Missouri. These are challenging and exciting times in healthcare and my blog will focus on healthcare, raising boys or being raised by boys, and living in mid America.
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