We recently received the feedback you’ll read below. After I read the letter it reminded me why I’m thankful to work at an organization that provides great care and service. The mother who wrote this letter is undoubtedly thankful that she chose GVMH for her daughter’s care. Happy Thanksgiving, take a moment to reflect on all of those things you have to be thankful for. If you work for GVMH you should be thankful and humbled by the fact that you get to make a positive difference in someone’s life each and every day just like the staff who made an impact on the family you’ll read about below.
My daughter went in on Wednesday Nov 7 for a tonsillectomy and we ended up staying three days instead of a few hours. I would like to give some well deserved compliments to some select staff and employees at GVMH.
Audra called to set us up the day before surgery. She had a very happy disposition and was helpful with questions I had
I must say that your Food Service were THE happiest and most delightful people. As a group, they are probably your best public relations asset. EVERY individual who delivered food to the room was so kind and accommodating and always asked if we needed anything else before they left the room. Those who took the food orders were also very pleasant and actually helped me on one occasion. I had ordered a juice I did not know my daughter could NOT have…she had taken the time to verify the doctor’s notes to be sure and I appreciated that.
Next was Megan in Post-op right after surgery. She did all she could to make my daughter less anxious and was great about checking in on us.
We were put in room 231 and Michelle ended up being our nurse. She was an angel and she had to put up for three days with a very noncompliant, post surgery drama queen of a six-year-old and a Mom who had to beep her in numerous times to change IV tubes etc. She was tired I am sure, but never made us feel that she had to get in and get out because she had others to deal with. She was professional and personable and I appreciated that. Amber I believe was our CNA and she was also very quick to respond to our needs and she was pleasant.