Visitor or Guest

Let’s pretend for a minute you’re at home, it’s 6:30 pm and you’re at the dinner table with your family. The doorbell rings you get up to answer the door. You look through the peep-hole of the door and realize you have a visitor campaigning for office or better yet it’s someone passing out religious literature.

Would you open the door and invite them in? Maybe, maybe not. You may be inclined to not answer the door at all and if you do open the door you are likely to stand in the doorway and not let them in.

Now let’s look at a different scenario. It’s 6:30 pm and you are cooking dinner for friends. The door bell rings and you see that your friends have arrived. My guess is you open the door and invite them into your home because they are your guests for the evening.

Your guests enter your home and one of them says “I need to use the restroom”. How do you respond? Do you point and give directions or do you say “follow me I’ll show you where the restroom’s located”. Most of us will escort our guests to the restroom because we want them to feel welcome and at home.

What’s the difference in the two scenarios above? The main difference one group showed up unannounced and the other group was invited. The group that was invited are your guests and because they are guests you are going to go out of your way to make them feel welcome.

We invite people to our hospital and clinics every day. Every major highway leading to Clinton, Warsaw and Windsor has a billboard inviting people to our organization. We invite people to our organization with radio and newspaper advertisements and we have a website that is up and running 24/7 that says “come see us – anytime”.

We invite people to visit us at the hospital all the time and when they do visit they are our guests. Let’s be sure to treat our hospital guests just like we would guests in our own home and an easy way to do so is to escort instead of point when they need direction.

About Craig Thompson

I am a young professional with two great sons, and I work in the healthcare setting. I am employed in hospital administration and serve as Chief Executive Officer at Golden Valley Memorial Healthcare in Clinton, Missouri. At GVMH we care for our families, friends and neighbors. We're committed to providing the safest, friendliest and most compassionate care to all we serve.
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