Monthly Archives: November 2012

My take on “the cliff”. It’s time to jump

I make it a point not to share my opinion too often on this blog.  I prefer to present you with information and let you form your own point of view but this whole fiscal cliff deserves some commentary. There’s … Continue reading

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Medicare and the cliff

When it comes to governmental spending entitlement programs, specifically Medicare and Medicaid, are the big dogs on the block and there’s really no way to reduce governmental spending without some type of entitlement reform. In reality there’s only two ways … Continue reading

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Closer to the cliff

Each passing day gets us closer to the “fiscal cliff” that takes effect in January unless Congress passes a budget deal prior.  I’m going to do a couple of blogs this week to help you understand why you should be … Continue reading

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TV channels

I have hundreds of TV channels on my television at home I don’t watch most of them but they’re there. I’m not that old but I can remember when we only had three stations, a fourth if the weather was … Continue reading

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Thanksgiving Thank You

We recently received the feedback you’ll read below.  After I read the letter it reminded me why I’m thankful to work at an organization that provides great care and service.  The mother who wrote this letter is undoubtedly thankful that … Continue reading

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AIDET according to Jeremy

We’ve spent a lot of time over the past few months hardwiring AIDET with staff.   AIDET stands for Acknowledge, Introduce, Duration, Explanation and Thank You and it is a communication tool to help decrease patient anxiety and increase patient compliance and most … Continue reading

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I’m fine but you got problems…

The nonprofit Physicians Foundation recently released a survey or more than 2,000 people who weighed in on the state of our health care system from the patient’s perspective. The findings were not surprising but there were two big takeaways.  99% … Continue reading

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