I recently read an article about Herb Kelleher who was Southwest Airline’s longest serving CEO in the article he said, “I can teach you the secret of running this airline in 30 seconds. This is it: We are the low-cost airline. Once you understand that fact, you can make any decision about this company’s future as well as I can”.
“Here’s an example,” he said. “Tracy from marketing comes into your office. She says her survey indicates that the passengers might enjoy a light entrée on the Houston to Las Vegas flight. All we offer is peanuts, and she thinks a nice chicken Caesar salad would be popular. What do you say?”
Here’s the answer: “You say ‘Tracy, will adding that chicken Caesar salad make us the low-fare airline from Houston to Las Vegas? Because if it doesn’t help us become the unchallenged low-fare airline, we’re not serving any chicken salad.’ ”
That story hit home with me because we are preparing to enter our budget cycle and there will be lots and lots of requests for expensive items and new services and every request will be important to someone. There is no way we can accommodate every request and we will have to tell someone “no”.
Our Mission Statement should guide our decisions and we should only say “yes” to requests that help fulfill our mission.
Our Mission: To provide exceptional health and wellness services with friendliness and compassion
Every budgetary request should be evaluated on its ability to help us provide exceptional health and wellness services with friendliness and compassion. If the equipment, service or personnel request does not help us meet our mission – why should we approve it?