I spent most of last week at a conference titled “What’s Right in Health Care”. The conference was sponsored by the Studer Group and the featured speakers were representatives from hospitals across the United States who are working hard to do the right things every day just like us.
If you’re in health care you know that there is one constant and that constant is that health care is in a state of change. The most important skill any organization can create is a culture that has the agility and ability to adapt to change. The Harvard Business School published a report about the future of health care earlier in the year and the findings suggest that to be successful in health care you must be a change expert.
Our partnership with the Studer Group helps us implement evidenced based tactics that will allow us to respond and deal with change. Our future success will be determined by our ability to deal with uncertainty and the only way we can do so is by working together and engaging physicians.
One of the hospitals that presented at the conference shared their Mission Statement. I didn’t write their mission down, but I didn’t need to. It was easy to remember, their mission said something to this effect “we will treat our patients in the same manner we would our loved ones”.
This Mission Statement stuck with me and it helps reinforce that it’s not what we do for patients that matters. What matters is what we do with patients.
Patients are our reason for existence and we need to treat them with the same level of compassion that we would someone we love.
The picture you see below is some guy from GVMH and the one and only Quint Studer.