Trust is vitally important to everything we do.  Every day our patients trust us with their lives.  Think about it, no matter your job in our health care system you hold someone’s life in your hands. 

It’s like the game Seven Degrees of Kevin Bacon.  I can draw a direct correlation between your job and a patient’s life.  Don’t believe me, think about these examples.  It’s easy to show that a doctor or nurse hold a patient’s life in their hands but what about someone in accounting.  If accounting does not procure resources to provide up to date and functioning IV pumps a patient could suffer.  If engineering does not maintain the integrity of the medical gas lines that run through our facility a patient could suffer.  I can go on and on but the point is, trust is important.

Trust is one of those things that can be destroyed all at once or eroded little by little.  Trust can be killed by one swift swing of a sword or by a thousand paper cuts.  The trust your patients have in you is important and so is the trust your co-workers have in you.

Here are a few reasons a co-worker may not trust you.

1) You don’t trust them.  Trust is a two-way street.  If you want people to trust you, you need to trust them.

2) You don’t show sincere thanks.  If a co-worker goes above and beyond do you take time to recognize them or do you just give a cursory “thanks” and go on.

3) You miss a deadline or don’t follow through on a commitment.  Every time you don’t deliver you betray trust because someone was depending on you.

4) You’re late for meetings.  When you arrive late you’re co-workers believe you’re wasting their time and they believe you’d only do that if you believe your time is more valuable than theirs.

5) You spin the truth.  Do co-workers know that they can count on you to tell the truth or do they assume you’ll spin just a little bit. 

6) Your behavior matters.  If a co-worker lets you down or does something that you don’t understand do you ask how you can help or do you berate them behind their back.  If you talk about someone behind their back, they may never know exactly what you said but they will know you said something and you will lose their trust.

Trust can lost in an instant and can take a lifetime to regain…

About Craig Thompson

I am a young professional with two great sons, and I work in the healthcare setting. I am employed in hospital administration and serve as Chief Executive Officer at Golden Valley Memorial Healthcare in Clinton, Missouri. At GVMH we care for our families, friends and neighbors. We're committed to providing the safest, friendliest and most compassionate care to all we serve.
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