Sounds like a Donald Trump line doesn’t it!
Cheryl Foster, Director of Home Health at GVMH, sent an article to me that she thought would be a good blog topic. I appreciate Cheryl sending me the article because it’s difficult to come up with topics that are interesting on a regular basis.
The article spoke about three nurses – Tracy, Arturo and Elham. This is what was said about those three nurses “Even ill, his discrimination and his judgement held. He went through 67 nurses before finding kindred spirits and then he completely trusted the three who stayed with him to the end. Tracy. Arturo, Elham.”
Mona Simpson spoke of those three nurse when she delivered her brother’s eulogy. Mona Simpson is a novelist and Professor of English at the University of California, Los Angeles and her brother was Steve Jobs. She delivered his eulogy on October 16, 2011.
So what did the three nurses who made the cut have that the other 67 did not, I don’t know that we will ever know for sure and it really doesn’t matter. What does matter is that our patients have a choice and they choose who provides their care.
My guess is the three nurses who made the cut were in awe of the fact that they were caring for Steve Jobs but not in the way you might think. I’m confident that these same nurses would be in awe if they were caring for Craig Thompson, Joe Smith or John Doe.
Every person we provide care to is special in their own way. Not every patient invents the iPad but most patients have invented something be it a child, a spouse or a unique thought and every patient deserves to be treated as if they are one of the most accomplished people on earth.
I’m a firm believer that the best health care providers are the best people. It’s long been my practice to hire people based attitude and personality. Over the course of time I’ve passed up very competent people in favor of great personalities and big smiles. Competence is a given or someone wouldn’t be qualified to apply for a specific job. What sets great caregivers apart is their ability to enter the room of a complete stranger who is vulnerable and afraid and put that person at ease within seconds.
Next time you are caring for a patient ask yourself if you would be one of the three to make the cut, if not, your patient may just tell you “you’re fired”…