Sometimes it’s the little things that mean the most.

I’ve mentioned before on this blog that health care in the hospital setting is very siloed.  It’s no one’s fault, it’s just that everyone has a specialty and a purpose.  It’s my job and the job of others in administration to remind staff that our one common purpose is the patient. 

We are working hard to improve the inpatient experience and we’ve charted an interdisciplinary team to identify ways to improve.  The team is the HCAHPS Team and their mission is to identify opportunities for us to provide an amazing patient experience to every patient during every encounter.

Following the last HCAHPS Team Meeting I received the below email from Rachel Boyles, Director Rehab and Wellness.  Instead of sharing in my words what Rachel said, here are her words:

Craig-

 After the HCAHPS meeting yesterday, I began talking with some of the inpatient therapy and nursing staff.  We were discussing teamwork amongst departments on the floor, and a few of the comments made surprised me.  In times past it seemed as though there was a constant battle between departments trying to get to patients, trying to keep on their schedules…creating some…animosity between work groups.  While I am sure some of that remains here and there, I was happy to hear one of the therapists say that a CNA on the medical floor came up to them and thanked them for all they do.  This CNA let them know that the little things they do, like making sure to put a chuck or blanket under a person in the chair, helping patients on and off the commode, etc did not go unnoticed, and was such a help in ensuring good care to the patient, and helping the nursing staff get things done throughout the day.  The therapist was surprised, but happy to hear the thank you, and it made the therapy staff want to help out this CNA more.  It was really a great example of interdisciplinary team work, and demonstrated that thank yous and kind words can go a long way in fostering continued and improved teamwork, which allows for better quality care for the patient. 

 Just thought I would share that with you;

Thanks

Rachel

About Craig Thompson

I am a young professional with two great sons, and I work in the healthcare setting. I am employed in hospital administration and serve as Chief Operating Officer at Golden Valley Memorial Healthcare in Clinton, Missouri. These are challenging and exciting times in healthcare and my blog will focus on healthcare, raising boys or being raised by boys, and living in mid America.
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