If you’re reading this blog and you’re associated with GVMH you undoubtedly know that state surveyors showed up last Tuesday and hung around until Friday of last week.
The surveyors were from the Missouri Department of Health and Senior Services and they were here to evaluate the hospital for licensure. The surveys are unannounced so they show up and say “We’re here”.
If you’ve ever seen the movie Psycho you’re familiar with the shower scene and the accompanying music that goes like this “EEK EEK EEK EEK”. That’s the noise I heard in my head when I heard the words “We’re here”.
It’s an anxious time when the surveyors are in-house. I know that we do a great job providing patient care and it shows but there are so many rules and regulations that I also know sooner or later something will turn up that we didn’t do or should have done differently. Beyond that, It’s just my nature to worry, my type A personality wouldn’t have it any other way.
I spent the majority of the four days the surveyors were in-house with a surveyor named Elizabeth. Elizabeth is a Nurse Practitioner by trade but has moved into health facilities review full-time. All you can really hope of a surveyor is that she is fair and to Elizabeth’s credit she was fair. She found a few things we can do differently or better and she accepted reasonable explanation about those things she was unsure of.
There are a few things we can do better. We can keep our crash cart logs up to date, we can do a better job dating and timing when we open multi dose vials, we can make sure policy and procedure manuals are updated annually and we can lubricate the hinges on a couple of fire doors. There were a couple other findings but we will need the final report to understand them.
I saw several staff interact with the surveyors and for the most part our staff “wowed” the surveyors. There were several staff interactions I didn’t see but those I did I want to recognize. Christine Fincher, Amanda Lankford, Debbie Linafelter, Kim Hamblin, Doug Walrath, Melissa Bantner, Jerry Warren, Jettie Bailey, Alexa Thompson, Connie Williams, Rhonda Glaspy and Sylvia Bartlett all did a great job helping the surveyors understand the great care we provide at GVMH.
There were four surveyors total and I was only with one so there were several staff encounters I was unaware of – if I left someone’s name off the list I apologize.
Thanks again for all you do.