I’m a creature of habit and for the most part my day starts the same way every day of the work week. My alarm goes off at 5:35, I hit snooze, my alarm goes off at 5:43, I get up. I put on a pair of shorts and running shoes and jump on the treadmill. I run three miles, turn off the treadmill, pour a cup of coffee, take a shower and leave for work.
Once at work I open my email, respond to anything pressing, update this blog and then go to the Cafe’ for a bowl of oatmeal.
Last Friday my habit in the Cafe’ was interrupted in a great way. Jean Harris stopped me and said “Would you like to see my personal goals”. I responded “Definitely”!
We’ve asked all staff to complete personal goals and place them on their My Quality Commitment Cards and carry them behind their name tags. The personal goals staff establish are related to their departmental goals. Each department has at least one goal for each of our four critical success factors; Customer, Quality, People and Financial. The departmental goals are based on GVMH’s Strategic Plan.
The process we’ve developed allows each staff person the ability to see how their job helps our organization achieve our strategic plan. There’s a story about a janitor who works at NASA which applies to this situation.
The story goes like this: Someone was touring NASA and saw a gentleman emptying a trash can. The person touring the facility asked the man emptying the trash “What do you do here”, the man emptying the trash responded “I send people to the moon”.
In much the same way Jean Harris is able to relate her personal goals to the goals of the organization and Jean can tell you how the work she does in the Cafe’ helps to save lives every day.
I set personal goals just like every other staff person so don’t hesitate to ask me to show you my goals, I’m happy to share. Likewise, don’t be surprised if at some point in the next year I ask to see your goals.
One of my personal goals for the next year is to ask at least 5 staff members per month to see their personal goals! You’ve been warned, and I’ll know if you’ve read this blog when I see you turn and go the other way when we meet in the hall…