One of the greatest honors of my career occurred on April 1, 2011. I was provided the honor of presenting Cynthia Brouk, Director Food and Nutrition Services, an award for the most dramatic Press Ganey Customer Satisfaction score improvements of all hospitals across the entire United States for moving from the bottom 10 percentile to the top 10 percentile.
Cynthia was presented the award in San Diego, California at the Good to Best Conference in front of over 300 of her peers. Cynthia knew that she would be getting the award but she did not know that I would be there to present it to her. I was provided the distinct honor and privilege to travel to San Diego and present Cynthia the award and say a few words of thanks for the hard work both she and her team have done to become one of the highest performing patient food services departments in the country.
Cynthia knew she would be receiving the award but she did not know I would be there to present it to her. To say she was surprised would be an understatement.
Cynthia and our entire FANs Department have worked hard to improve services and improve food quality for our patients and they deserve recognition. A couple of years ago they implemented hotel style room service for our patients and our hospital serves one of the finest meals you can get in all of Clinton. When you see one of the FANs Staff take a moment to congratulate them for being one of the greatest patient food services in the entire United States.
A picture is worth a thousand words so here are few pictures from the event. “Click” on the picture for a better view.