I hate algebra.

Fortunately for one of our patients Joie Scott enjoys algebra.

A patient receiving outpatient Physical Therapy mentioned to his therapist, Joie Scott, that he was working towards completion of his GED but he was struggling with algebra.  Joie suggested the patient bring his algebra course work with him to his next visit and she would try to help him understand it better.

The patient brought his algebra homework to his next appointment and Joie tutored him while he was doing his therapy!

Joie’s going to be upset and embarrassed when she finds out I shared this story and for that I apologize (she did not want any recognition). 

There are examples of this type of “exceptional” service occurring in our organization every day and they’re important to share because it’s little things like this that make a patient’s experience “exceptional” and GVMH an “exceptional” organization. 

Our Mission:  To provide exceptional health and wellness services with friendliness and compassion. 

Thanks Joie – you, and other staff like you, bring our Mission to life every day!

About Craig Thompson

I am a young professional with two great sons, and I work in the healthcare setting. I am employed in hospital administration and serve as Chief Executive Officer at Golden Valley Memorial Healthcare in Clinton, Missouri. At GVMH we care for our families, friends and neighbors. We're committed to providing the safest, friendliest and most compassionate care to all we serve.
This entry was posted in Uncategorized. Bookmark the permalink.

One Response to I hate algebra.

  1. Good for you! I love when people go above and beyond….especially when no one is looking.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

w

Connecting to %s