Smile, you might just get lucky…

There are elves at work in the halls of GVMH and the elves are handing out five dollar bills.

GVMH has a set of Customer Service Standards and standard number four is:

Greet people with a pleasant and sincere greeting:  Always maintain positive eye contact.  Smile and use polite words.  Leave people with a sincere farewell.  Use their name if and when possible.

We’ve given a wad of cash to a few GVMH staff and if they “catch” you in the hallway smiling and saying hello they will hand you an early Christmas present.

Smile, it could be your lucky day!  Maybe we should hand a lump of coal to anyone who doesn’t smile and say hello…

About Craig Thompson

I am a young professional with two great sons, and I work in the healthcare setting. I am employed in hospital administration and serve as Chief Operating Officer at Golden Valley Memorial Healthcare in Clinton, Missouri. These are challenging and exciting times in healthcare and my blog will focus on healthcare, raising boys or being raised by boys, and living in mid America.
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