This story demonstrates the commitment our staff have to customer service and it will make you laugh! Last week a patient received physical therapy services at our GVMH Rehab and Wellness Facility on Ohio Street, Susan Scholz PTA, treated the patient and with a smile and thank you, sent him on his way.
The patient quickly returned and Susan could see he appeared to be embarrassed so she pulled him aside to ask what was the matter. The patient told Susan that his car wouldn’t start and he needed a jump.
Susan pulled her car next to his, attached the jumper cables and tried to jump-start the car but it wouldn’t take. Susan then borrowed the keys of a couple of co-workers, her car is small and she thought a larger vehicle with a more powerful motor might be better suited to jump-start the patient’s car.
After three different cars failed to jump-start the patient’s car Susan must have taken getting the car started as a personal challenge because what happened next is well above and beyond expectation!
Staff who work at the Ohio Street Facility said they looked out the window and the patient’s car was rolling across the parking lot, not because it started but because Susan was pushing it! The patient told Susan that he had this same problem with his car before and was able to get it started by getting a “running start” and then popping the clutch to which Susan replied “Let’s give it a try”. (Susan probably would have had help pushing the car if her co-workers could have stopped laughing and rolling on the floor long enough to help her)
The car still wouldn’t start but Susan wasn’t done helping the patient. Susan let the patient use her personal cell phone to call for a tow.
Thank you Susan for going above and beyond and for going under the hood and behind the bumper!