It’s hard to beat either when they’re home-grown.
It’s garden time and I love home-grown tomatoes, matter of fact I don’t eat tomatoes any other time of the year because they are never as good as when they’re grown in a local garden. Just last week Jim Gamber gave me a sack of fresh tomatoes from his garden, they were excellent – thanks Jim. It’s hard to beat home-grown clinicians too.
I’m convinced that home-grown talent is important to our success. We have staff at the hospital and clinics who have called Clinton, Warsaw, Windsor and surrounding communities home their entire lives but I want to talk specifically about the Warsaw Clinic. I try to get to the Warsaw Clinic at least once per week and I visited the clinic last Friday and if you’ve ever been to the Warsaw Clinic you know our competitors liked our location so much they put up a building right across the street. It got me thinking. What do we do better than our competition? The answer is: We provide better care because we have better people. One reason we have better people is because we are committed to “home-grown”. In a small community like Warsaw it’s important that we recruit, retain, attract, and encourage local people with ties to the community to pursue health care careers and become part of our organization.
Dr. Amber Campbell, Patty Kinkead FNP, Megan Cunningham RN BSN, and Randy Johnson MSPT, are just a few examples. Each of these clinicians grew up in Warsaw and are now raising families of their own in Warsaw. We have excellent clinicians in all of our locations who are not from the area and have moved to the area because they recognize that GVMH is a great place to work and this area is a great place to live and I do not want to diminish the value and quality of their service because they are just as committed and provide great care, we are lucky in that regard. The thing is, when you grow up somewhere and return to the area to provide service, you are given instant credibility, the rest of us must earn it.
Do you think there is extra incentive to provide great care when the person you’re caring for has lived next door to your parents your entire life? Do you think you do just a little extra for a patient because you might seem him or her in church on Sunday or at Wal-Mart later in the day? Do you think you squeeze one more patient into a busy day because their kids are classmates of your kids? Do you think you smile more and sleep better at night knowing that the person coming to your house the next day to fix your broken appliance is the same person you treated two days earlier?
You bet, the answer to every question is yes. When you live and work in a small community and treat people who are friends and neighbors it makes a difference. It makes a difference in the care you provide and it makes a difference to those who receive your care.
Do you think valuing clinicians with ties to the local community gives us an advantage over our competition?